MACMILLAN Telephone English Students Book by John Hughes

Telephone English trains students to use the telephone confidently and effectively and effectively in the course of their work. In addition to teaching language common to all business phone calls, Telephone English prepares students for dealing with specific situations in the business context in which they operate.

KEY FEATURES:

Equips Business English students with the skills necessary for making a successful phone call
Focuses on the conventions of making phone calls in the English-speaking world
Teaches students how to build successful relationships over the phone
The Student's Book contains an Audio CD so all the exercises can be used for self study as well as in class
Useful phrase bank - a quick and practical reference to support students in their phone calls
Review lessons at the end of each section

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