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Call Centers For Dummies 2nd Edition
In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction.
Blogs Wikis Podcasts and Other Powerful Web Tools for Classrooms 3rd Edition
For educators of all disciplines, this third edition of a bestseller provides K-12 examples of how Web tools such as blogs, wikis, Facebook, and Twitter allow students to learn more, create more, and communicate better.
Belgrade English Language and Literature Studies Audio
The journal is to be published annually in an endeavour to offer an international forum for current investigations in English theoretical and applied linguistics, as well as Anglophone literary and cultural studies, and to intensify the already existing dynamic exchange of ideas among scholars of diverse linguistic and literary orientations.
Belgrade English Language and Literature Studies Volume 4 - BELLS
The journal is to be published annually in an endeavour to offer an international forum for current investigations in English theoretical and applied linguistics, as well as Anglophone literary and cultural studies, and to intensify the already existing dynamic exchange of ideas among scholars of diverse linguistic and literary orientations.
Belgrade English Language and Literature Studies Volume 3 - BELLS
The journal is to be published annually in an endeavour to offer an international forum for current investigations in English theoretical and applied linguistics, as well as Anglophone literary and cultural studies, and to intensify the already existing dynamic exchange of ideas among scholars of diverse linguistic and literary orientations.
Belgrade English Language and Literature Studies Volume 2 - BELLS
The journal is to be published annually in an endeavour to offer an international forum for current investigations in English theoretical and applied linguistics, as well as Anglophone literary and cultural studies, and to intensify the already existing dynamic exchange of ideas among scholars of diverse linguistic and literary orientations.
Belgrade English Language and Literature Studies Volume 1 - BELLS
The English Department of the Faculty of Philology, University of Belgrade, marks its 80th anniversary in December 2009 by organizing the international conference English Language and Literature studies Image, Identity, Reality (ELLSIIR) and issuing the first volume of what we believe is going to become yet another standard activity of the Departme...
Career Paths Call Centers Video
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and wri...
Career Paths Call Centers Audio CDs
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and wri...
Career Paths Call Centers Students Book
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and wri...
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